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If you prefer, we can process your transaction by phone, fax or mail. Call us at 507-331-5801 during our business hours 8:30 am - 5:30 pm Central, fax us at 507-384 -3146 or mail your order to Aquatic Scapes, P.O. Box 1115, Faribault MN.55021. is registered with the Authorize.Net Verified Merchant Seal program. Click on the image below to verify our secure credit card processing status.

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Customer Service

It is important for you to get the correct advice and information you need to set up an aquarium or pond. We can provide you with the answers you need either by the links on this site, or by telephone if necessary, or email. You can speak to a live person to get your questions answered from 8:30AM Central to 11:00AM or 5:30PM - 6:15PM Central time, Monday through Friday! If someone is not available to take your call, leave your phone number with your message and we will attempt to return your call within 24 hours. To call please dial 1-507-331-5801. Or to get your questions answered by email, Click Here.

How to use this site

When you click on any of the product links at the left, they will open into the shopping cart. If you already have one product category open and click another product category, that product category will change to the new product category you have chosen and the other product category will fold. If you don't see the product photo listed next to the item, click on the item link for the photo and description UNDER the item.
If you would like to order quantities of any item, you need to click on the product you want, and a new page will open with a quantity box, just fill in how many and click ADD TO BASKET.
You can create an account by clicking the sign in in the upper left corner, so that when you use our site in the future you will not have to re-enter your information. Your credit card information and orders are taken and processed on our secure site using the latest industry standard security measures. All credit card numbers are encrypted so that they cannot be accessed or seen by anyone, including us. We accept Visa, Mastercard, Discover, American Express, and for those that would like to have a debit from their bank checking account instead of using a credit card, we offer PayPal payment options.

Shipping Rates and Orders

We offer customers the option of paying by PayPal, which means that you can order products without a credit card, however it will take additional time for your funds to transfer before we can ship your items.

We offer flat rate shipping, which is calculated by us to reflect as close as possible the actual shipping cost for plant packages. We use a nutrient solution that adds to the weight of those packages but insures that your plants arrive in the best possible condition. If the package costs more to ship than what you paid, you will be notified of the additional charges. There is no minimum order requirement. Next day or 2-3 day does not mean that you receive your order the next day, or two to three days after you order. It means that that is how long it takes to get to you once your order is shipped. It is based on the ship date of the items based on our current inventory and your order specifics. Our goal is to get your order to you as fast as possible! We reserve the right to make aquarium plant substitutions when any aquarium plant, or package needing plants out of stock is ordered, we will notify you for your approval when appropriate. If you order an item or plant listed as regrowing or out of stock, we will hold that order until that plant is available to ship in most cases. If you want to know how long that will take before that plant is available then you would need to call or email us to determine the ship date for that plant, we will not notify you if you knowingly ordered an out of stock plant.

Click on the shipping link above for additional information on shipping.

We will only ship to the U.S. and Puerto Rico unless you request by email a special shipment to another country at which time we will determine if it is acceptable to ship to that country. We will not ship to Canada! Sorry, but we have had very unreliable shipping service on the Canadian side.


With small leaf bunch plants, you will receive at least eight stems, with larger leaf you will receive at least six stems (we often times include more), with limited quantity, rare, or special plants we might only offer four stems however it will state that for that special bunch plant.
With all other varieties you will receive guaranteed beautiful aquarium plants (See what our customers say by clicking here) of that category, we do not send giant, or extremely large plants unless you specifically request them. We do feel it is better for you to watch your planted aquarium fill in and become "living art" for you to enjoy rather than sending you plants that will be too large for your aquarium.

Aquatic Scapes
P.O. Box 1115
Faribault, MN 55021
Telephone: 507-331-5801
Fax: 507-384-3146

©Copyright Aquatic Scapes 2002-13 
All rights reserved

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